Job Detail

	Career Level : Staff				Experience : 1 Years				Gender : Male/Female
	Industry : -				Qualifications : High school or equivalent

 Job Description

 Job Summary

• As a Café Attendant on a cruise ship, your primary responsibility is to provide excellent customer service and maintain a high standard of quality in the ship's café. You will assist in the smooth operation of the café, serving guests, preparing food and beverages, and ensuring a clean and inviting environment. Your role is crucial in creating a positive experience for guests and promoting customer satisfaction.

 Duties and Responsibilities

1. Customer Service:

   • Greet guests in a friendly and professional manner, creating a welcoming atmosphere.
   • Take orders, answer questions, and make recommendations on food and beverage options based on guest preferences.
   • Provide attentive service, ensuring guests' needs are met promptly and courteously.
   • Handle customer inquiries, complaints, and requests, resolving issues to the best of your ability or escalating them to a supervisor when necessary.
   • Maintain a positive and friendly attitude, striving to exceed guest expectations.

2. Food and Beverage Preparation:

   • Prepare and serve a variety of hot and cold beverages, including coffee, tea, juices, and specialty drinks.
   • Handle food items, such as pastries, sandwiches, salads, and desserts, ensuring proper food handling and hygiene practices.
   • Follow standardized recipes and guidelines to ensure consistency and quality of food and beverage products.
   • Assist in the preparation of food items, including cutting fruits, assembling sandwiches, or plating desserts.
   • Maintain knowledge of menu items and ingredients to address guest inquiries and accommodate special dietary needs.

3. Cleanliness and Maintenance:

   • Ensure the café area is clean, organized, and well-maintained at all times.
   • Set up and arrange tables, chairs, and displays in an appealing and functional manner.
   • Clean and sanitize tables, counters, display cases, and equipment regularly.
   • Monitor and clean coffee machines, blenders, grinders, and other equipment to ensure proper functioning.
   • Perform routine cleaning tasks, such as sweeping, mopping, and wiping surfaces, following sanitation procedures and health regulations.

4. Cash Handling and Reporting:

   • Handle cash transactions accurately and efficiently, including taking orders, processing payments, and providing change to customers.
   • Maintain cash registers or use point-of-sale systems to record sales and track inventory.
   • Prepare daily sales reports, balancing cash at the end of each shift, and submit them to the supervisor or accounting department.
   • Follow established procedures for cash handling, including opening and closing cash registers and handling discrepancies.

5. Teamwork and Collaboration:

   • Collaborate with other café attendants and ship crew members to ensure efficient operations.
   • Communicate effectively with colleagues and supervisors, reporting any issues or concerns.
   • Assist other departments as needed, such as helping with food service in other areas of the ship.
   • Participate in cross-training initiatives to gain knowledge and skills in other shipboard operations.

 Requirements

• High school diploma or equivalent.
• Prior experience in a café, coffee shop, or food service environment is preferred.
• Strong customer service skills with the ability to engage and interact with guests in a professional and friendly manner.
• Knowledge of food and beverage preparation techniques and standards.
• Ability to handle cash transactions accurately and maintain cash registers.
• Basic math skills for cash handling and inventory management.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Flexibility to work in shifts, including evenings, weekends, and holidays.
• Physical stamina and the ability to stand for extended periods and lift heavy items if required.
• Knowledge of health and safety regulations and food handling practices.