Café Attendant
Job Detail![](/images/editor/%E0%B8%94%E0%B8%B5%E0%B9%84%E0%B8%8B%E0%B8%99%E0%B9%8C%E0%B8%97%E0%B8%B5%E0%B9%88%E0%B9%84%E0%B8%A1%E0%B9%88%E0%B8%A1%E0%B8%B5%E0%B8%8A%E0%B8%B7%E0%B9%88%E0%B8%AD_(9)2.png)
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Career Level : Staff | ![]() |
Experience : 1 Years | ![]() |
Gender : Male/Female | |||||
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Industry : - | ![]() |
Qualifications : High school or equivalent |
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Job Description
Job Summary
- As a Café Attendant on a cruise ship, your primary responsibility is to provide excellent customer service and maintain a high standard of quality in the ship's café. You will assist in the smooth operation of the café, serving guests, preparing food and beverages, and ensuring a clean and inviting environment. Your role is crucial in creating a positive experience for guests and promoting customer satisfaction.
Duties and Responsibilities
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Customer Service:
- Greet guests in a friendly and professional manner, creating a welcoming atmosphere.
- Take orders, answer questions, and make recommendations on food and beverage options based on guest preferences.
- Provide attentive service, ensuring guests' needs are met promptly and courteously.
- Handle customer inquiries, complaints, and requests, resolving issues to the best of your ability or escalating them to a supervisor when necessary.
- Maintain a positive and friendly attitude, striving to exceed guest expectations.
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Food and Beverage Preparation:
- Prepare and serve a variety of hot and cold beverages, including coffee, tea, juices, and specialty drinks.
- Handle food items, such as pastries, sandwiches, salads, and desserts, ensuring proper food handling and hygiene practices.
- Follow standardized recipes and guidelines to ensure consistency and quality of food and beverage products.
- Assist in the preparation of food items, including cutting fruits, assembling sandwiches, or plating desserts.
- Maintain knowledge of menu items and ingredients to address guest inquiries and accommodate special dietary needs.
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Cleanliness and Maintenance:
- Ensure the café area is clean, organized, and well-maintained at all times.
- Set up and arrange tables, chairs, and displays in an appealing and functional manner.
- Clean and sanitize tables, counters, display cases, and equipment regularly.
- Monitor and clean coffee machines, blenders, grinders, and other equipment to ensure proper functioning.
- Perform routine cleaning tasks, such as sweeping, mopping, and wiping surfaces, following sanitation procedures and health regulations.
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Cash Handling and Reporting:
- Handle cash transactions accurately and efficiently, including taking orders, processing payments, and providing change to customers.
- Maintain cash registers or use point-of-sale systems to record sales and track inventory.
- Prepare daily sales reports, balancing cash at the end of each shift, and submit them to the supervisor or accounting department.
- Follow established procedures for cash handling, including opening and closing cash registers and handling discrepancies.
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Teamwork and Collaboration:
- Collaborate with other café attendants and ship crew members to ensure efficient operations.
- Communicate effectively with colleagues and supervisors, reporting any issues or concerns.
- Assist other departments as needed, such as helping with food service in other areas of the ship.
- Participate in cross-training initiatives to gain knowledge and skills in other shipboard operations.
Requirements
- High school diploma or equivalent.
- Prior experience in a café, coffee shop, or food service environment is preferred.
- Strong customer service skills with the ability to engage and interact with guests in a professional and friendly manner.
- Knowledge of food and beverage preparation techniques and standards.
- Ability to handle cash transactions accurately and maintain cash registers.
- Basic math skills for cash handling and inventory management.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and remain calm under pressure.
- Flexibility to work in shifts, including evenings, weekends, and holidays.
- Physical stamina and the ability to stand for extended periods and lift heavy items if required.
- Knowledge of health and safety regulations and food handling practices.